SAP Cloud for Customer Administration
- Code training C4H440
- Duur 3 dagen
Andere trainingsmethoden
Methode
Deze training is in de volgende formats beschikbaar:
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Klassikale training
Klassikaal leren
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Op locatie klant
Op locatie klant
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Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenIn this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.
Data
Naar bovenDoelgroep
Naar boven- Business Process Architect
- Program / Project Manager
- System Administrator
Trainingsdoelstellingen
Naar bovenThis course will prepare you to:
- Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
- Create an organization structure enabling customers to use the solution to meet the needs of the business
- Migrate data into the application and troubleshoot migration issues
- Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
- Set up and configure the solution to manage business processes including sales, marketing, service and social
- Describe the integration scenarios available with SAP Cloud for Customer
- Adapt and extend the solution to meet customer-specific needs
- Learn about the mobile features of SAP Cloud for Customer
- Demonstrate the reporting capabilities of the system
Inhoud training
Naar bovenIntroduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
Territory Management
- Defining Complex Territory Hierarchy Structures
User and Role Management
- Maintaining Employees and Explain What a Business User Is
Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile
- Describing the Different Mobile Access Options
Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live
- Describing the Necessary Go-Live Activities
Voorkennis
Naar bovenCRM/SD domain knowledge
