E-learning: ITIL® 4 Specialist: Create, Deliver & Support (CDS) E-Learning with Exam (E-ITIL4-CDS-GEL)

The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers.

Who is this course aimed at?

• Organizations hoping to adopt ITIL 4 CDS best practices
• ITIL 4 students looking to become qualified ITIL 4 Masters
• IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
• ITIL students hoping to complete the ITIL 4 Specialist branch of modules

There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).

The test can be taken online at any time via PeopleCert. Candidates will require a webcam and microphone.

Why should you take this course?

• Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
• The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam
• We offer each student a FREE exam voucher (T&Cs apply)
• The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced ITIL experts
• This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert

• How different value streams are built, tested, and delivered as part of an end-to-end process of continual iterations and feedback loops
• How to integrate various value streams
• How to assess service performance and utilize methods designed to improve service quality
• How to use CDS in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
• Everything needed to pass the official ITIL 4 CDS exam

The course consists of 5 modules:

Intro: An Introduction to ITIL Specialist: Create, Deliver & Support

Module 1: Professionalism in IT Service Management

Module 2: Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services

Module 3: Prioritization and Managing Work

Module 4: Practice Exams

Module 5: Course Wrap-Up

• ITIL® 4 Foundation
• ITIL® v3 Intermediate