Understanding Cisco Collaboration Foundations

This course is designed for individuals looking to administer and support a simple single-site Cisco Unified Communications solution.

After completing this course, you should be able to:

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
• Describe additional considerations for deploying video endpoints in Cisco Unified CM
• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Exploring the Path to Collaboration

Introducing Cisco Unified Communications Manager and Initial Parameters

Exploring Endpoints and the Registration Process

Exploring Codecs and Call Signaling

Managing Users in Cisco Unified Communication Manager

Describing a Basic Dial Plan

Describing Class of Service

Enabling Endpoints and Features

Describing the Cisco ISR as a Voice Gateway

Exploring Cisco Unified Communication Manager Media Resources

Reporting and Maintenance

Exploring Additional Requirements for Video Endpoints

Describing Cisco Unity Connection

 Labs

• Configure Default Cisco Unified CM System and Enterprise Parameters
• Configure the Cisco Unified CM Core System Settings
• Configure an Access Switch for an Endpoint
• Deploy an IP Phone Through Auto and Manual Registration
• Administer Endpoints in Cisco Unified Communications Manager
• Create a Local User Account and Configure LDAP
• Implement Users
• Create a Basic Dial Plan
• Explore Partitions and Call Search Spaces
• Describe Private Line Automatic Ringdown (PLAR)
• Deploy an On-Premise Cisco Jabber® Client for Windows
• Implement Common Endpoint Features
• Configure Common Endpoint Features
• Configure Voice over Internet Protocol (VoIP) Dial Peers
• Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
• Control Access to Media Resources
• Use Reporting and Maintenance Tools
• Explore Endpoint Troubleshooting Tools
• Examine the Integration between Unity Connection and Cisco Unified CM
• Manage Unity Connection Users

Attendees should meet the following prerequisites:

• Internet web browser usability knowledge and general computer usage
• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Recommended as preparation for the following exams:

• There are no exams currently aligned to this course

The following courses are recommended for further study:

• CLCOR - Implementing and Operating Cisco Collaboration Core Technologies
• CLICA - Implementing Cisco Collaboration Applications
• CLACCM - Implementing Cisco Advanced Call Control and Mobility Services
• CLCEI - Implementing Cisco Collaboration Cloud and Edge Solutions
• CLAUTO - Implementing Automation for Cisco Collaboration Solutions

• CLCOR - Implementing and Operating Cisco Collaboration Core Technologies
• CLACCM - Implementing Cisco Advanced Call Control and Mobility Services
• CLICA - Implementing Cisco Collaboration Applications
• CLCEI - Implementing Cisco Collaboration Cloud and Edge Solutions
• CLAUI - Implementing Automation for Cisco Collaboration Solutions