Exam Vouchers: Implementing Cisco Collaboration Cloud Customer Experience (300-830)

Implementing Cisco Collaboration Cloud Customer Experience v1.0 (CLCCE 300-830) is a 90-minute exam associated with the CCNP Collaboration Certification. This exam certifies a candidate's knowledge of Webex Contact Center, telephony and call routing, tenant configuration and reporting, digital channels, advanced features, and AI. The course, Implementing Cloud Customer Experience, helps candidates to prepare for this exam.

Please not the course that supports this exam has not yet been released

The topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

30% 1.0 Telephony and Call Routing

• 1.1 Describe Webex Contact Center telephony architecture options
• 1.2 Configure Webex Contact Center telephony integration
• 1.3 Configure inbound and outdial telephony options for Webex Contact Center agents
• 1.4 Configure components to route voice calls within Webex Contact Center
• 1.5 Troubleshoot voice channels

30% 2.0 Tenant Configuration and Reporting

• 2.1 Describe network requirements for Webex Contact Center
• 2.2 Configure Webex Contact Center users
• 2.3 Configure the desktop experience such as desktop layouts and desktop profiles for agents and supervisors
• 2.4 Configure recording
• 2.5 Configure visualizations and dashboards for reports

15% 3.0 Digital Channels

• 3.1 Configure components to route digital contacts within Webex Contact Center
• 3.2 Troubleshoot digital channels such as chat, email, SMS, and social

25% 4.0 Advanced Features and AI

• 4.1 Configure advanced voice flow design features such as call back, HTTP request, and functions
• 4.2 Configure advanced digital flow design features such as HTTP request, post call survey, and webhooks
• 4.3 Describe prebuilt and custom connectors
• 4.4 Describe Webex Contact Center APIs
• 4.5 Describe AI assistant features such as summarization, topic analytics, and agent wellness
• 4.6 Describe Webex AI agent

Ideally candidates will have attended

• CLCCE - Implementing Cisco Collaboration Cloud Customer Experience