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ITIL® 4 Strategist: Direct, Plan & Improve - Incluido el examen

  • Código del Curso ITIL4DPI
  • Duración 3 días

Cerrado Precio

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Método de Impartición

Este curso está disponible en los siguientes formatos:

  • Cerrado

    Cerrado

  • Clase de calendario

    Aprendizaje tradicional en el aula

  • Aprendizaje Virtual

    Aprendizaje virtual

  • Elearning (a tu propio ritmo)

    E-learning a tu propio ritmo

Solicitar este curso en un formato de entrega diferente.

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Curso Cerrado (In-Company)

Debido a que nuestra formación es modular, nuestros responsables de formación e instructores pueden trabajar con usted y su equipo para detectar las necesidades formativas y adaptar un temario de forma rápida y rentable. Durante una formación cerrada, usted recibirá una formación de expertos en un curriculum adaptado a sus necesidades.

Calendario

Parte superior

Dirigido a

Parte superior

This course is aimed at:

  • Individuals continuing of their journey in Service Management.
  • ITSM managers and aspiring ITSM managers.
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Objetivos del Curso

Parte superior

After you complete this course you will be able to:

  • Understand the Key Concepts of Direct, Plan & Improve.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
  • Understand and know how to direct, plan and improve value streams and practices.

Understand the following key terms:

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Understand the differences between the following key concepts:

  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines

Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Identify the scope of control and within this:

  • Know how to cascade goals and requirements.
  • Know how to define effective policies, controls and guidelines.
  • Know how to place decision-making authority at the correct level.
  • Know how to ensure that controls are sufficient, but not excessive.
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS.
  • Know how to identify assessment objectives, outputs, requirements and criteria.
  • Know how to select an appropriate assessment method for a particular situation.
  • Know how to define and prioritize desired outcomes of an improvement.
  • Know how to build, justify and advocate for a business case.
  • Know how to conduct improvement reviews and analysis of lessons learned.
  • Know how to embed continual improvement at all levels of the SVS.
  • Understand the nature, scope and potential benefits of organizational change management.
  • Know how to use the key principles and methods of Communication & OCM.
  • Identify and manage different types of stakeholders.
  • Effectively communicate with and influence others.
  • Establish effective feedback channels.
  • Know how to establish effective interfaces across the value chain.
  • Know how to define indicators and metrics to support objectives.
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement.
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
  • Addressing the 4 dimensions.
  • Applying the guiding principles.
  • Value stream mapping.
  • Optimization of workflow.
  • Elimination of waste.
  • Ensuring & utilizing feedback.

Pre-requisitos

Parte superior

Attendees should meet the following prerequisites:

  • Candidate must hold the ITIL® 4 foundation certificate.

Certificación de Prueba

Parte superior

Recommended preparation for exam(s):

  • ITIL® 4 - Direct, Plan, Improve exam

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The exam is 90 minutes long and 40 multiple choice questions.  Pass mark 28/40 – 70%

Siguientes Cursos Recomendados

Parte superior

The following courses are recommended for further study:

  • ITIL® 4: Create, Deliver, Support
  • ITIL® 4: Drive Stakeholder Value
  • ITIL® 4: High Velocity IT

Más información

Parte superior

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Students will receive fully digital student kit, proctor exam voucher, and a digital core guide as standard

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