ITIL® 4 Strategist: Direct, Plan & Improve - Incluido el examen

• Continuous Improvement Manager
• Change Manager
• Capacity Manager
• IT Operations Manager
• Cloud Architect
• Enterprise Architect
• Service Portfolio Manager
• Service Designer
• Risk Manager
• Information Security and Compliance Manager
• Cloud Systems Engineer

The ITIL® 4 Strategist module, Direct Plan and Improve, will help you to:

• Understand the key concepts of Direct, Plan & Improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement.

Taking the online DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.

You’ll learn to use the ITIL® guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.

Course Introduction

Module 1: DPI Key Concepts

Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organizational Change Management

Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

Candidates must hold the ITIL® 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.

• ITIL® 4 Specialist: Create, Deliver, Support + exam
• ITIL® 4 Leader: Digital and IT Strategy + exam
• ITIL® 4 Specialist: Drive Stakeholder Value + exam
• ITIL® 4 Specialist: High Velocity IT + exam