ITIL® 4 Specialist Business Relationship Management - Incluido el examen
- Código del Curso ITIL4BRM
- Duración 3 días
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Cerrado
Cerrado
-
Clase de calendario
Aprendizaje tradicional en el aula
-
Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThis module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.
This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in theITIL 4 Business Relationship Management publication including key elements of the ITIL 4framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Company Events
These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.
Calendario
Parte superiorDirigido a
Parte superiorObjetivos del Curso
Parte superiorAfter completing this course you should be able to:
- Understand the key concepts of Business Relationship Management
- Understand the BRM value streams and processes
- Know how to apply the BRM models and techniques
- Understand BRM roles, skills, and organizational solutions
- Understand how information and technology supports and enables BRM
- Understand the role of partners and suppliers in BRM
- Know how to develop the BRM capability in an organization
Contenido
Parte superior1. Understand The Key Concepts Of Business Relationship Management (BRM)
- Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice.
- Understand the key challenges of Business Relationship Management (BRM).
- Understand the key stakeholders of service relationships.
- Understand the service journey model including the steps and the role of touch-points and service interactions.
- Understand the types of service relationship and the role of Business Relationship Management (BRM) in each type of service relationship.
2. Understand The Business Relationship Management (BRM) Value Streams & Processes
- Understand the ITIL® service value chain model and the roles and relationships of service value streams, practices, and processes in creation of value.
- Understand the two main processes of the Business Relationship Management (BRM) practice, including their key inputs and outputs, activities and key questions.
- Know how to develop and apply relationship models.
- Know how to integrate Business Relationship Management (BRM) in the organisation's value streams.
3. Know How To Apply The Business Relationship Management (BRM) Models & Techniques
- Know how to apply the following in the context of Business Relationship Management (BRM), including stakeholder analysis and mapping, Gemba walk, and the voice of the customer.
4. Understand Business Relationship Management (BRM) Roles, Skills & Organisational Solutions
- Understand the key skills required for Business Relationship Management (BRM).
- Describe the responsibilities of the relationship manager and relationship agent roles.
- Know how to apply the LACMT model to Business Relationship Management (BRM) activities.
- Know how to position Business Relationship Management (BRM) within an organisational structure.
5. Understand How Information & Technology Supports And Enables Business Relationship Management (BRM)
- Identify the key inputs and outputs of the Business Relationship Management (BRM) practice.
- Describe the key Business Relationship Management (BRM) automation tools and their role in the practice.
6. Understand The Role Of Partners & Suppliers In Business Relationship Management (BRM)
- Understand the complexity of service relationships.
- Understand the dependencies of Business Relationship Management (BRM) on third parties.
7. Know How To Develop The Business Relationship Management (BRM) Capability In An Organisation
- Understand the key concepts of the ITIL® maturity model, including capability assessment, and the capability levels and criteria.
- Know how to apply capability criteria to plan Business Relationship Management (BRM) capability development.
- Identify key metrics and methods for improving Business Relationship Management (BRM) capabilities.
- Apply the key steps of the Business Relationship Management (BRM) capability development.
Pre-requisitos
Parte superiorThe ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Business Relationship Management (BRM) training course.
Pre-requisitos:Certificación de Prueba
Parte superiorRecommended as preparation for the following exam:
ITIL® 4 Specialist Business Relationship Management (BRM) Examination:
Questions: 40
Format: Multiple-Choice
Duration: 90 Minutes
Pass Mark: 26 / 40 (65%)
Materials Allowed: None - Closed Book
Siguientes Cursos Recomendados
Parte superiorITIL4ITAM ITIL® 4 Specialist: IT Asset Management + exam
Siguientes cursos recomendados:- ITIL4AMC - ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Incluido el examen
- ITIL4CDS - ITIL® 4 Specialist: Create, Deliver, Support - Incluido el examen
- ITIL4DITS - ITIL® 4 Leader: Digital & IT Strategy - Incluido el examen
- ITIL4DPI - ITIL® 4 Strategist: Direct, Plan & Improve - Incluido el examen
- ITIL4DSV - ITIL® 4 Specialist: Drive Stakeholder Value - Incluido el examen
- ITIL4HVIT - ITIL® 4 Specialist: High Velocity IT- Incluido el examen
- ITIL4SDIT - ITIL® 4 Specialist: Sustainability in Digital & IT - Incluido el examen
Productos Relacionados
Parte superior- #000000
