Microsoft Certified Dynamics 365 Customer Experience Analyst Associate
Build and certify your Microsoft Dynamics 365 expertise.
The Microsoft Certified Dynamics 365 Customer Experience Analyst Associate has or plans to participate in Dynamics 365 Sales implementations, has an understand of an organization’s sales process and the seller’s perspective (user experience), and has the ability to demonstrate Dynamics 365 Customer Insights – Data and Customer Insights – Journeys capabilities. You will learn to configure, customize, and expand the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company’s sales process.
Earning this role will validate you are able to:
- Implement Dynamics 365 Sales
- Configure and customize Dataverse and model-driven apps
- Implement the Dynamics 365 App for Outlook
- Implement security and customizations in Dynamics 365 Sales
- Demonstrate Dynamics 365 Customer Insights capabilities
- Extend and enhance Dynamics Sales capabilities
Job role
Business Analyst, Functional Consultant
Required Exams
- Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst (beta)
Next Steps:
- Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
Recommended Courses
- Empower sellers with Dynamics 365 Sales (MB-280T02)
- Configure Dynamics 365 customer experience model-driven apps (MB-280T01)
- Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)
Recertification
Microsoft introduced a new approach to help learners stay current. Those who have an active certification expiring within six months can renew their certification annually - at no cost – by passing a renewal assessment on Microsoft Learn. For more information, please check out the Renew your Microsoft Certification page.
