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Dynamics 365 for Customer Service Functional Associate

Microsoft Certified: Dynamics 365 for Customer Service Functional Associate

Microsoft Solutions Partner - Business Applications

Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

How to become Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate?

Optional prerequisites:

Microsoft Certified Dynamics 365 Fundamentals

Recommended Training courses:

Take the following courses:

Microsoft Dynamics 365 Customer Engagement Core (M-MB200) + Dynamics 365 for Customer Engagement for Customer Service (M-MB230)

Required exams:

Pass the MB-200 + MB-230 exams

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