Certified DASA DevOps Coach
- Course Code DASADEV-C
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
-
Public Classroom
Traditional Classroom Learning
Request this course in a different delivery format.
Course Overview
TopAgile, Scrum, DevOps, and Lean IT enable the realization of the customer value more rapidly than traditional methods. Like all other hyper growth trends in our IT industry, adoption of DevOps is also not immune to potential misunderstandings and misconceptions. Besides the relevant tooling and technology component, DevOps predominantly entails a cultural shift towards a new mindset, behaviors, a new organization, and a new way of working. Organizations which do not truly comprehend the essence of DevOps end up with transformational failures, often leading away from the value of DevOps. A certified DASA DevOps Coach qualification extends the skills of any professional in a DevOps environment to help team members and other stakeholders in the organization apply DevOps concepts and principles within their organization.
Course Schedule
Top-
- Delivery Format: Public Classroom
- Date: 28-30 July, 2025
- Location: 1-Mechelen (Battelsesteenweg 455-B)
Target Audience
TopThe DASA DevOps Coach qualification is aimed at:
- Executives
- Business and IT Managers
- Information Managers
- Business Analysts
- Project Managers
- Enterprise Architects
- DevOps Team Members
Course Objectives
Top- Recall the basics of DevOps
- Comprehend the role and responsibilities of DevOps coach
- Explain the purpose the DevOps coaching model
- Describe the basic coaching skills (communication, listening, questioning, direct communication)
- Discuss actions and accountability of the DevOps coach
- Understand how to influence behavior and manage interactions
- Understand the methods of coaching teams
- Learn about continuous improvement in teams
- Understand organizational goals
- Learn about coaching for organizational transformation
Course Content
TopCore Principles of DevOps
- Some DevOps Definitions
- DevOps is Highly Intertwined with Agile and Lean IT
- DevOps Principles
- DevOps Principles and Aspects of IT
Knowing DevOps Coach
- What is DevOps coaching?
- What is not DevOps coaching?
- Difference between DevOps Coach, DevOps Leader, and DevOps Consultant
- Characteristics of DevOps Coach
- Competence of a coach: Skills, Expertise, Drive
Facilitating Teams
- Defining Gemba and Gemba Walk
- Why Gemba walk is necessary for DevOps Coach?
- Gemba Walk – For the DevOps Coach
- Understanding Team Dynamics (Lencioni)
- Building Teams
- Getting to High Performance
Communication
- Performance Dialog (Direct Communication)
- Giving and Receiving Feedback
- Active Listening Skills & Powerful Questions
DevOps Coaching
- Understanding the Organizational Goals (GROW model)
- Why are goals important?
- Understanding Customers for Business Context
- Common Goals for DevOps Business Case
DevOps Coaching Model
- Relationship Coach-Student: the 4-Phase Coaching Model (Show Me – Do it together – Prepare – Do it yourself)
- Common Coach Activities: Support, Teach, Promote
- Practicing DevOps Behavior and Values
- Understanding the structure of DevOps Organization (Elements of a DevOps Organization, Values of the DevOps Organization,
- Characteristics of People in a DevOps team, Types of Organizational Units: Agile Team, DevOps Platform Team, DevOps Business Service Team Service Desk )
- DevOps Culture (Speed, Quality, Automation, Collaboration, Courage and Continuous Improvement: Developing a Safe Environment)
- Coaching experimentation, Building a Fail Fast culture)
- Coaching Kata
Influencing Behaviors
- Understanding and Steering Behavior
- Consequences of Behavior
- Building Blocks of Change and Behavior
- Relationship Between Behavior and Habit
- Investigating Behavior
Managing Interactions
- Dealing with Resistance
- Dealing with Blockage
- Dealing with Conflicts
- Motivating for Change
- Managing multi team multi organization interactions
Speeding Up Delivery
- Defining Cross-functional Autonomous Teams
- Focus on Customer Value
- Delivering Product Value in Flow
- Balancing Different Forms of Efficiency
- Capacity Planning
- Understanding Units of Work
Creating Transparency
- Create with the End in Mind
- End-to-End Responsibility
- Creating Environments where Problems cannot go Unseen
- Enabling Transparency
- Working with Visual Management
Continuous Improvement
- Problem-solving Mindset
- Daily improvements
- Team Improvement
- Improving automation
Course Prerequisites
TopThere are no formal prerequisites for this course. However, having knowledge in these areas will contribute to the learning experience:
- DevOps Fundamentals
- Lean IT
- Agile and Scrum
- IT Service Management
Test Certification
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TopFurther Information
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