ITIL® 4 Specialist Business Relationship Management | ITIL4BRM | Skip to main Content

ITIL® 4 Specialist Business Relationship Management - Including Exam

This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.

This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in theITIL 4 Business Relationship Management publication including key elements of the ITIL 4framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

16 courses found

    • Delivery Format: Virtual Learning
    • Date 06-08 October, 2025 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    • Guaranteed  To Run

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 16-18 December, 2025 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 14-16 January, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 09-11 February, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 02-04 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur2,195.00

    • Delivery Format: Public Classroom
    • Date 27-29 April, 2026 | 9:00 AM to 4:30 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 27-29 April, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 11-13 May, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 22-24 June, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 01-03 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur2,195.00

Request a date or location for this course

Dates in Other Countries

We Care About Your Privacy

We are using cookies to give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.

About your Privacy

We process your data for purposes such as delivering content or advertisements and measuring the delivery of such content or advertisements to extract insights about our website. We may share this information with our partners. Cookies set by Global Knowledge are labelled “first party”; you may exercise your preferences in relation to first party cookies by toggling the switch for each first party cookie category below. The remaining cookies are third party cookies; you may exercise your preferences in relation to each purpose by toggling the relevant switch below or by vendor by clicking “List of IAB Vendors.” These choices will be signaled globally to other websites participating in the Transparency and Consent Framework.
Privacy Statement

Necessary Cookies

These are cookies that are required for the Global Knowledge website to function and cannot be switched off in our systems. They include, for example, cookies that enable you to use a shopping cart or log into the booking area of our website.

Analytics Cookies

Analytics cookies are an optional but important part of our website's functionality. They help us to understand how you interact with our site by collecting and reporting information anonymously. The data collected by analytics cookies is used to improve the website's performance and enhance the user experience. It is important to note that these cookies do not collect any personal information that can be used to identify you.

Preferences Cookies

These are optional and you can turn them off and on. Please only use 2 to 3 lines of text here and if needed link to a page with more cookie info in Intro.

Performance Cookies

These cookies allow us to recognise and count the number of visitors to our website, traffic sources and to see how website visitors move around the website when they are using it. This helps us to improve the way the website works and improve your website experience. All information these cookies collect is aggregated and therefore anonymous.

Cookie Control toggle icon