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ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam

This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Delivery Format

  • Class Connect HD

    Connect to a class in HD

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

20 courses found

    • Delivery Format: Virtual Learning
    • Date 09-11 July, 2025 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    • Guaranteed  To Run

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 01-03 September, 2025 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 01-03 September, 2025 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 08-10 September, 2025 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 06-08 October, 2025 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Public Classroom
    • Date 27-29 October, 2025 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 27-29 October, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 03-05 November, 2025 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 03-05 November, 2025 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,195.00

    • Delivery Format: Virtual Learning
    • Date 07-09 January, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur2,195.00

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