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Implementing Cisco Contact Center Enterprise

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

This class will help you:

  • Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
  • Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

3 courses found

    • Delivery Format: Virtual Learning
    • Date 22-24 April, 2025
    • Location: Virtual

    eur2,595.00

    • Delivery Format: Virtual Learning
    • Date 30 June-02 July, 2025
    • Location: Virtual

    eur2,595.00

    • Delivery Format: Virtual Learning
    • Date 13-15 October, 2025
    • Location: Virtual

    eur2,595.00

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