Assertive Communication Skills
- Course Code A-AC
- Duration 1 day
Course Delivery
Additional Payment Options
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GTC 9 inc. VAT
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
Top
Being cooperative is great. But setting boundaries, saying 'no’ and standing up for yourself are just as important. This training course helps you to learn how to say ‘no’ in a way that's comfortable, confident and effective, without feeling guilty afterwards. You learn to distinguish between three basic positions: passive, assertive and aggressive.
Course Schedule
TopTarget Audience
Top- Managers, supervisors, and project leaders
- Administrative assistants and office coordinators
- Anyone who would like to develop assertiveness skills
Course Objectives
TopAfter the workshop, you will be able to:
- Express what you want and assert your rights.
- Prevent misunderstandings and conflicts.
- Overcome self-defeating behaviours.
- Improve the quality of your interactions with others.
- Demonstrate and model assertive behaviour for win-win outcomes
- Gain self-awareness of attitudes, behaviour patterns, and habit
- Develop a positive, proactive response to difficult behaviours
- Exhibit confidence in ability to address challenging situations
Further Information
TopThe Benefits of Assertiveness
- How to boost your self-esteem
- Ways to improve the quality of your interactions with others
- Learn to speak up and be heard
- How to prevent messy interpersonal situations and conflicts
Improving You Assertiveness Skills
- Examine your present level of assertiveness
- Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours
- Discover “useful tricks” and methods to improve your assertiveness
- Select the best assertiveness approach depending upon the situation
Using Your Assertiveness Skills on the Job
- Acquire practical techniques to enable you to give and receive feedback
- Appropriate responses to criticism and how to manage your emotions
- Ways to set reasonable limits on your output
- Assertive strategies for particular situations
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