Service Management Automation X (SMAX) Essentials for Suite Administrators (version 201905)

This course is intended for Administrators

On completion of this course,you should be able to:

• Describe suite administration.
• Configure a mail server.
• Create a customer.
• Create and edit an account.
• Add a user to the account.
• Create a trial license.
• Create a license pool and add a license to the pool.
• Create a tenant,assign a license,and deploy the tenant.
• Export and import the tenants.
• Clone a tenant.
• Setup a multi-tenant environment.
• Configure LW-SSO and view LDAP settings.
• Manage Smart Analytics at the suite level.
• Set intervals for IDOL based search and define License Expiration Notification.

Highlights:

• Setting up SMAX as a Suite Administrator
• Configuration of email servers
• Importing customers,users,accounts,licenses,license pools,and tenants
• Configuration of suite-level settings including security,email,and integration,view the operation history,and configure access control

To be successful in this course,you should have the following prerequisites or knowledge:

• Familiarity with different roles in an IT service management environment
• Familiarity with different flavors of the user interfaces provided by SMAX
• Familiarity with different versions of the SMAX available