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ServiceNow Customer Service Management Essentials

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.

Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices.

This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

3 courses found

    • Delivery Format: Virtual Learning
    • Date 14-16 May, 2025
    • Location: Virtual

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 10-12 June, 2025
    • Location: Virtual

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 25-27 June, 2025
    • Location: Virtual

    eur2,540.00

Request a date or location for this course

Dates in Other Countries

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